You should now be connected to ScreenConnect and a Help Desk technician should be able to see your screen and control your computer for the duration of the session. Open “Screen Recording” and check ConnectWise Control Client.You will be asked to restart ScreenConnect press “Quit & Reopen.Open “Full Disk Access” and press the “+” symbol and select the application form the Downloads folder.If it is not there, press the “+” symbol and select the application from the Downloads folder.Open “Accessibility” and check ConnectWise Control Client.Click the lock icon in the bottom-left of the screen (see above), and sign in with your Mac’s username and password.Open the Apple menu in the top-left of the screen, and select “System Preferences…”.The Help Desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard. control a set of glyphs and defeat enemies while dealing with the bosss mechanics. You may get a prompt that looks like the following: please press “Open”.This should create a new Application in Finder called “ConnectWise Control Client”.Open the zip file from your Downloads page in Finder. The app will begin downloading as a zip file.Select “Download the App” as shown below.Press the arrow icon to join the session.
The code will be different for every session, so please ensure to get the proper code from the help desk agent. Enter the code provided by the help desk agent in the “Join with a Code” field.
**NOTE***: This was done on a 2018 Mac Mini running macOS 12 (Monterey) the process may vary slightly if you are using a Mac that is on a different operating system.
#CONNECTWISE CONTROL MAC BLACK SCREEN INSTALL#
To properly set up ScreenConnect on your Mac device, do the following: Connectwise Control Black Screen Install It On It has increased productivity significantly My only issue, and it is relatively minor (unless one is dealing with 100 devices), is that I had to take the time to manually install it on each device (though the agent is available as a.msi, it doesnt work to deploy the agent via Group Policy). Southeast Missouri State University utilizes Connectwise ControlClient, also known as ScreenConnect, to remote into computers to troubleshoot issues or complete application installations.
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